How do I get my tickets?
Soon after you have completed your booking your e-ticket will be sent directly to your email. Smartphone vouchers are also accepted.
How long is my ticket valid?
Your ticket is only valid on the date you choose. Please be at the departure address at the designated time and board the first available cruise.
How long is the cruise?
The cruise lasts one hour.
Where does the cruise go?
Please click here to see a map of the route.
Which languages are the cruise available in?
The live guides speak both English and German. Audio guides are also available in English, Spanish, French, German, Hebrew, Italian, Polish, and Russian.
There are no cruises on the 24th of December!
Customers are required to bring and wear masks. 
Visitors are requested to keep distance in lines and vehicles. And the number of visitors is limited to reduce crowds. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You must bring a valid COVID pass proving that you are fully vaccinated or that you have recovered from COVID-19 
